Location: 5010 Solid Waste & Recycling
Pay Grade: A01
FLSA Status: Non-exempt

Under general supervision, performs customer service, phone support, and clerical duties in support of department activities.

• Responds to customer calls for services.
• Responds to complaints and inquiries regarded billing charges and or services using computer terminal for locating information or finding out the status of accounts.

• Receives and processes applications for walk up services in person and over the telephone; gathers information from customers and completes appropriate forms necessary to obtain landfill passes; requests adjustments as necessary to reflect changes in service.
• Informs customers when inquiring about services or routes.
• Builds "Welcome Packets," and other forms of customer service correspondence.
• Performs a variety of general clerical duties including typing, filing and gathering information.
• Operates standard office equipment such as multi line phones, copiers, and desktop computer.

• Performs other related duties as assigned.

Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Possession of or ability to readily obtain a valid Oklahoma Class D Driver's License.

Tasks involve the ability to exert moderate physical effort in light work, typically involving some combination of sitting, reading, typing, hearing, mental acuity, reaching, repetitive motion, speaking on phone or in person, standing, visual acuity, walking, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening.

City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.