At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Operates telephone switchboard to relay incoming, outgoing and interoffice calls
Greets and receive visitors and directs as appropriate
May be responsible for contacting and meeting with families to sign admission paperwork timely
When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges

Essential Functions

Courteously answers, routes and screens outside calls to the proper department or extension number. Transfers calls, takes accurate messages and/or holds calls when necessary
Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance
Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed
Pages code blue, fire alerts, stat calls, emergency calls per protocol
Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area
Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions in order to expedite the relaying of calls
Notifies clinical leadership of emergency patients entering the hospital
Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate

Knowledge/Skills/Abilities/Expectations