The Receptionist & Client Experience Coordinator plays a vital role in delivering on that mission. This position is the first in-person impression of our firm. They welcome clients, help them feel comfortable and prepared, and ensure our office operates smoothly and professionally each day.

_____________________________________________________________

What You’ll Do

Client Experience & Hospitality

• Greet clients and visitors warmly and professionally upon arrival

• Help clients feel comfortable and prepared for meetings by offering coffee or water, assisting with simple paperwork, and guiding them through next steps

• Take payments on invoices and assist with basic check-in tasks

• Maintain a calm, polished, and welcoming lobby and conference room environment

• Communicate clearly and compassionately with clients who may be anxious or confused

Front Desk & Phone Support

• Serve as the primary point of contact for in-person visitors

• Provide backup support for inbound and outbound phone calls as needed, including during high-volume periods or team absences

• Route calls and emails appropriately and support timely communication while maintaining clear boundaries around legal advice

• Act as a professional gatekeeper for attorneys by managing walk-ins, one-off requests, and appointment delays in a solution-oriented manner

Administrative & Office Support

• Manage incoming and outgoing mail

• Scan, save, organize, and file documents in our electronic systems

• Assist with assembling estate planning binders, LLC binders, and court files

• Order, organize, and maintain office supplies and snacks

• Run occasional office or business-related errands

• Coordinate with our third-party IT vendor to assist with technical issues

Executive Support

· Provide occasional personal assistant support to the CEO, such as scheduling calendar appointments and reservations, booking travel, and preparing for presentations and community events

Schedule & Work Environment

• This position is full-time and in person.

• Availability required Tuesday, Wednesday, and Thursday from 8:30 a.m. to 5:00 p.m. (our busiest client-facing days), but there is some flexibility on Mondays and Fridays when client traffic is lighter.

Professional Presence

• Maintain a polished, professional appearance consistent with a business-casual office environment

• Serve as a welcoming and professional first impression for clients and visitors

• Communicate confidence, warmth, and professionalism through appearance, tone, and demeanor

_____________________________________________________________

What We’re Looking For

• Strong organizational skills and attention to detail

• Ability to handle interruptions and shifting priorities calmly

• Comfort setting kind but firm boundaries with clients and visitors

• High level of discretion and respect for confidentiality

• Strong phone and email skills

• Comfort using Microsoft Office (Outlook, Word, Excel, Planner, Teams)

• Willingness and ability to learn new systems and technology (Clio and Lawmatics are two of our primary softwares)

• Warm, polished, and professional communication skills (in person, by phone, and in writing)

• Experience in a law firm is not required. Candidates with backgrounds in hospitality, medical offices, administrative support, or other professional client-facing roles are encouraged to apply

_____________________________________________________________

Why This Role Might Be Right for You

• You value hospitality and enjoy helping people feel welcomed, supported, and at ease.

• You take pride in being purposeful, reliable, organized, and trusted.

• You like being the person who helps everything run smoothly behind the scenes.

• You aren’t afraid to jump in, learn new things, ask questions, and brainstorm solutions.

• You love an inclusive team environment that fosters everyone pitching in to achieve goals.

• You may be early in your career and excited to grow your skills — or you may be seeking a stable, meaningful role where relationships and consistency matter.

_____________________________________________________________

Compensation & Benefits

• We offer competitive pay and benefits, commensurate with experience, in a supportive team environment where your contributions truly matter and there is professional development and growth opportunities.

• We offer $450/month toward health insurance, plus group short-term disability, long-term disability, and life insurance.

• We have a 401(k) plan with up to 4.5% employer match that you can participate in after 90 days of employment.

• We offer a generous 34 days of paid time off, include 5 days of PTO that vest immediately, 24 vacation days that accrue over the year, and 15 firm holidays (including both your birthday and Eddie Vedder’s).

_____________________________________________________________

About Us

Littleton Legal’s mission is to provide expert legal solutions and peace of mind to families and businesses preparing for successful futures. Learn more about us at https://littletonlegal.com/.

We’re a purpose-driven firm that takes pride in helping clients navigate important transitions with clarity, compassion, and confidence. We value integrity, relationships, innovation, and growth — and we genuinely enjoy working together. Our team is tight-knit, supportive, and serious about doing meaningful work without taking ourselves too seriously.

Before applying, we invite you to review our Mission and Core Values. We incorporate them into every decision we make, and they’re at the heart of how we serve our clients and each other. Please email christy@littletonlegal.com to request a copy.

_____________________________________________________________

Ready to Apply?

If you value professionalism, kindness, and purpose — and enjoy being at the heart of a busy, people-focused office — we’d love to hear from you.

Please email your resume along with a brief note explaining why you’re interested in this role to our Law Firm Administrator at christy@littletonlegal.com. Please title the subject of your email as “Receptionist Application”.