Job Summary / Organizational Impact: Responsible for managing day-to-day activities for assigned customer accounts. Maintain strong customer relationships, monitor order requirements, coordinate internal resources, and ensure RL Hudson meets delivery expectations. Acts as the primary point of contact and works cross-functionally with Supply Chain, Sales, Quality, Engineering, and Operations to resolve issues and improve service performance. Responsibilities / Essential Functions: Customer Relationship Management (40%) — Maintain strong relationships, respond to inquiries on orders/deliveries/pricing/availability, communicate changes and risks. Account Management (40%) — Monitor demand and order requirements within lead times; identify inventory shortages or supply chain risks and coordinate solutions with Buyer/Planners and Supply Chain; ensure timely communication with customers on delivery expectations. Issue Resolution (10%) — Coordinate resolution of quality issues including MRR and CAR; work with Quality, Engineering, and Supply Chain to minimize customer disruption. Process Improvement (10%) — Identify opportunities to improve service processes and customer experience; contribute to satisfaction and service performance metrics. Perform related responsibilities as required. Desired Qualifications — Knowledge and Skill: Proficiency in ERP systems, Microsoft Office, and reporting tools; strong communication and interpersonal skills; understanding of supply chain, order fulfillment, and inventory management; strong problem-solving and decision-making; ability to manage multiple accounts and priorities; effective cross-department collaboration; strong organizational and time management; ability to analyze data and identify risks/trends; organized, detail-oriented, able to multi-task under changing priorities. Some travel required. Education/Experience: Bachelor’s degree preferred; 3–4 years related experience. Physical Requirements: Occasional climbing/stooping/kneeling/balancing/reaching/carrying/pushing/pulling/lifting/grasping/repetitive motions; sitting, standing, walking as needed; talking and hearing; visual functions include acuity, depth perception, color vision, and field of vision. Work is typically office/administrative. Special Job Dimensions: None.