Schedule: Monday - Friday 8am to 5pm

Job Summary: Supervises physician office employees engaged in daily physician practice operations to result in facilitating effective daily practice operations and delivery of quality patient care. Serves as direct support to front office or back office. Serves as an alternate to perform the functions of staff in their absence and to achieve satisfactory patient care.

Minimum Education: High School Diploma or GED.

Licensure, Registration and/or Certification: None.

Work Experience: 3 - 4 years related experience.

Knowledge, Skills and Abilities: Ability to maintain exemplary patient satisfaction. Ability to serve as key individual onsite to resolve patient concerns. Working knowledge of Microsoft Word, Excel and Access as might be used in the preparation of correspondence and reports. Working knowledge of physician practice management. Knowledge of basic fiscal management and human resource management practices. Effective interpersonal, written and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Ability to be detailed oriented as required in the examination of clinical and numerical data.

Essential Functions and Responsibilities: Provides direct support to front office or back office. Prepares reports and correspondence pursuant to physician practice daily operations as required. Coordinates the daily operations of the physician practice site. Recruits, orients, counsels and evaluates a team of engaged employees to assure quality patient care. Serves as liaison for patients, government agencies and third party payers for the purpose of providing an on site contact for individual practice sites. Serves as liaison between administration and physicians and staff. Assures staff knowledge and compliance with all related entities, HIPAA and OSHA policies and procedures. Leads quality initiatives and safety functions. Leads activities to promote employee engagement as team members. Proficiently uses IDX and other computer applications to achieve optimum patient care efficiencies. Assists in the monitoring of the practice site revenue generation and expense allocations.

Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships: Direct Supervision of others - No. of people supervised: (varies) Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: May be required to commute from site to site.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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